Every operations engagement starts with a paid assessment that produces a fixed-price proposal. Implementation is scoped, not estimated. Managed operations is a flat monthly retainer. Prices are in US dollars; Canadian clients are invoiced in CAD at the prevailing rate.
Three stages, each priced on its own. The assessment is where the implementation number comes from — no proposal is written before the business has been mapped.
We map how work actually moves through your business: every document type, handoff, system, and every place a person is doing what software should.
Built in stages on your own accounts, tested against real incoming work before it touches a customer, and kept in review mode — everything routes to you — until you say go.
Customers change formats. Rules change. Exceptions arrive. We keep the system running and extend it as the business changes.
Implementation price is set by complexity: how many systems are involved, how many document formats arrive, how much testing is needed, and what has to work before go-live. Change orders are written and priced separately; the scope at the end of the assessment is the contract.
For businesses that mainly need people: calls, scheduling, inbox, CRM, follow-up, and the admin that needs judgment. One dedicated, trained assistant working your hours, managed by us. Light automation is included from Standard up.
Coverage for the hours that matter most — a morning block, end-of-day follow-up, or a few hours of admin every weekday.
Half-time coverage across business hours, with the repetitive steps automated around the assistant.
Near full-time coverage for businesses where the front office is a full role.
All support plans are month-to-month with 30 days' written notice. Hours are per calendar month and don't roll over. Optional 24/7 call coverage is available as an add-on. Support hours are the human side; anything beyond light automation is scoped through Emperor Operations.
Every workflow reports to one monitor. A new failure alerts us immediately; repeats are counted and summarized daily. Nothing fails silently.
Uncertain reads, unknown senders, missing fields — anything the system isn't sure about goes to a person, who resolves it and feeds the fix back into the system.
Workflow hosting, AI usage, and cloud API costs are included up to a stated monthly cap, on your accounts, so there's no second invoice.
When a report doesn't go out, you know who answers. Minor changes are included; larger ones are scoped under the Extended tier or as a change order.
The price you're quoted is the price you pay — set from the assessment, not from hours. The scope is written down before anything is built, and changes are priced separately, in writing. Everything runs on your accounts, in tools you license, so if you ever leave, it keeps running.
How many systems are involved, how many document formats arrive, what has to be calculated or generated, and what must be working before go-live. A single document type into records and a board is near the floor; a complete system with reporting and billing is not.
Yes. It's built on your Google Workspace, your board, your accounting software, and your cloud accounts, and it's documented. The retainer keeps it running; it doesn't decide whether it's yours.
Every change order is written and priced separately before it's built. The scope from the assessment is the contract; we don't reopen it to sell you more.
Prices are listed in US dollars. Canadian clients are invoiced in Canadian dollars at the prevailing rate on the invoice date, plus HST.
No. It's how the fixed price is set, and the assessment fee is credited in full toward implementation when you proceed.
Yes, with 60 days' notice. The system keeps running on your accounts; you're stopping monitoring and support, not the automation.
Bring the documents your customers send you and the spreadsheet holding it together. We'll map where work stalls, rank what to automate, and put a fixed price on it.
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