Privacy Policy

Who We Are

Emperor Assistants ("we", "us", or "our") is a virtual assistant and operations support agency providing services to trades and home service businesses across Canada and the United States. Our website is located at emperorassistants.com.

We are committed to protecting your privacy and ensuring that any personal information you share with us is handled with care, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable U.S. privacy regulations.

What Information We Collect

We collect personal information in two ways — information you provide to us directly, and information collected automatically when you visit our website.

Information you provide:

• Name, email address, and phone number submitted through intake or contact forms
• Company name and business details provided during onboarding or consultations
• Information about the services you require or challenges you're facing
• Communications you send us via email or other channels

Information collected automatically:

• IP address and general location data
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Interaction data collected via cookies and analytics tools

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide the services you've requested
• Manage client onboarding, service delivery, and ongoing communications
• Send service updates, invoices, and operational notifications
• Improve our website, services, and internal processes
• Comply with legal obligations and enforce our agreements

We will not use your personal information for purposes unrelated to our services without your explicit consent. We do not use your data for advertising, profiling, or sale to third parties.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how our site is used. This includes cookies set by third-party analytics providers such as Google Analytics.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

We do not use cookies to track you across third-party websites or build advertising profiles.

Data Sharing & Third-Party Services

We may share your information with trusted service providers who help us operate our business. These providers process data on our behalf and are contractually obligated to keep your information secure and use it only for the purposes we specify.

Current tools and platforms we use that may process client data:

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

We may disclose your information if required by law, court order, or regulatory authority, or if necessary to protect the rights, safety, or property of Emperor Assistants, our clients, or others.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

For active clients, we retain data for the duration of the engagement plus a reasonable period following termination. For prospective clients who did not engage our services, we retain inquiry data for no longer than 12 months unless you have consented to ongoing communications.

When data is no longer required, we securely delete or anonymize it in a manner consistent with applicable privacy standards.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include access controls, secure data storage, and regular review of our security practices.

While we take data security seriously, no system or transmission over the internet is completely secure. We cannot guarantee absolute security, and we encourage you to use strong passwords and take reasonable precautions when sharing sensitive information online.

If we become aware of a security breach that affects your personal data, we will notify affected individuals as required by applicable law.

Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — request that inaccurate or incomplete data be updated
• Deletion — request that your personal data be deleted, subject to legal retention requirements
• Restriction — request that we limit how we process your data in certain circumstances
• Withdrawal of consent — withdraw consent you have previously given for specific uses of your data
• Complaint — file a complaint with your local privacy regulator if you believe your rights have been violated

To exercise any of these rights, please contact us at robert@emperorassistants.com. We will respond within a reasonable timeframe consistent with applicable law.

International Transfers

Emperor Assistants operates primarily in Canada and serves clients in both Canada and the United States. Your personal data may be stored and processed in either country depending on the tools and service providers we use.

We take appropriate steps to ensure that cross-border transfers of personal data are handled in accordance with applicable privacy laws, including PIPEDA and relevant U.S. state privacy regulations. By using our website or engaging our services, you acknowledge that your information may be transferred to and processed in these jurisdictions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will update the effective date at the top of this page.

For material changes that significantly affect how we use your data, we will make reasonable efforts to notify active clients directly. We encourage all visitors to review this policy periodically to stay informed.