Welcome to our Virtual Assistant Services FAQ.
Below you’ll find clear answers about how Emperor Assistants handles call routing, administrative support, onboarding, task management, and day-to-day operations.
This page helps you quickly understand how our virtual assistant services work and what you can expect.
What does Emperor Assistants do?
We provide human-first, AI-enhanced virtual assistant services focused on call handling, administrative support, scheduling, inbox management, and day-to-day business operations. Our goal is to give small businesses reliable support that saves time and improves organization.
How is your service different from other VA agencies?
We combine dedicated human assistants with streamlined, intelligent tools that help you operate more efficiently. Instead of outsourcing you to random freelancers, we match you with a stable, reliable assistant supported by structured systems, documented processes, and call routing technology that elevates your client experience.
Do you replace employees?
No — we support them.
Most clients use Emperor Assistants to lighten the workload of owners, managers, or overburdened staff. We handle routine tasks so your team can focus on high-value work.
Call Handling & Routing
What is included in your call handling service?
- Our call handling covers:
- Professional phone answering
- Intelligent call routing
- Basic triage and information gathering
- Appointment scheduling (if needed)
- Message taking and forwarding
- After-hours voicemail routing
- Filtering out spam and time-waster calls
Do clients need to install anything?
No.
Everything is handled on our end. You don’t need to download apps, manage phone systems, or deal with tech setup. We take care of the routing and you receive the calls, messages, or updates the way you prefer.
When are calls answered?
Your dedicated assistant answers calls during your chosen support hours. After hours, callers hear a clear, professional voicemail greeting.
Can you route calls to multiple people?
Yes. We can route calls based on:
Priority level
Time of day
Type of caller
Team availability
Who answers the calls?
A real person.
Your assistant handles callers professionally and consistently.
We do not use AI to answer calls — only to assist with internal workflow and efficiency.
How do I get started?
Click Contact Us.
You’ll complete a short intake, then we’ll connect to discuss your business and design your customized support plan.